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About Us
Toy Chest is a small, family run company in England. We specialise in high quality outdoor play equipment for home use. Order online or phone/fax us with your order on 08456 12 6212 / fax 08456 12 6312 (local numbers).At the checkout you will be passed to a secure server run by WorldPay and then returned to Toy Chest. Contact me, Gill Munro, at enquiries@toychest.co.uk Address: Toy Chest Ltd, 7 Halfkey Road, Malvern, Worcs., WR14 1UL (UK Company registered no. 3635930)Toy Chest was a Which? Web Trader. This scheme was discontinued Jan 2003, but hopefully the standards it created for online trading will be maintained on the world wide web. The Which? Web trader scheme (a free service) had acheived its aim of setting standards for online trading in the UK.
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Making A Purchase
We accept debit/credit card payment (VISA, MASTERCARD, SWITCH, DELTA, AMERICAN EXPRESS) .In the unusual situation that we do not have an item in stock, we will email you to allow you the option to cancel your order. The sale is deemed to have taken place in the UK and your consumer statutary rights are not affected.
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Shipping And Handling
Reluctantly we have changed our carriage tariff to take into account price increases by the carriers. The carriage is now based on weight, but in many cases this works out to be cheaper, and we have rounded down the weights of many products so that they fall into a lower price band.The tariff is as follows: 1 - 5 KGS £5 6 - 20 KGS £10 21 - 30 KGS £20 31 - 40 KGS £25 41 - 60 KGS £30 61 - 80 KGS £40 81 - 100 KGS £50101 - 200 KGS £70201 - 300 KGS £90301 - 400 KGS £120401 - 500 KGS £150501 - 600 KGS £180PLEASE NOTE THESE CHARGES ARE FOR MAINLAND UK ONLY. FOR NORTHERN IRELAND, EIRE AND UK OFFSHORE PLEASE CONTACT US FOR A QUOTATION.
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Delivery Schedule
Orders are normally delivered within a week. A signature is needed upon receipt of goods (we can deliver to a work address if you are not going to be at home). Please CHECK the number of items you receive and check for any damage. We can't accept any claims for missing items or damaged goods if the recipient has signed to say that all the items have been received in good order. If the customer agrees to accept the goods without a signature (eg instructs to leave in front porch) then we cannot be held responsible for missing or damaged items.
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Back Orders
Although we try to keep everything in stock, items are occasionally out of stock. If you would prefer not to wait, let us know and we will cancel your order and refund your money.
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Tax Charges
We are a small company and are not registered for VAT. There is no VAT payable!
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Credit Card Security
At the check out you are passed to a secure server run by WorldPay, and you will see the padlock sign on your browser. At the end of the transaction you will be returned to our site.
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Guarantee
All our products are EC marked. Any item sold within the European Union should bear this mark. It shows that the item meets the safety standards that are required by European and British law. Any guarantee given by the manufacturer is in addition to your statutory rights, which are unaffected. Pleasse contact me for guarantee information on particular products.
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Reaching Us
For customer service and support or any other reason please contact us at enquiries@toychest.co.uk or you can call/fax us on 08456 12 6212 / fax 08456 12 6312 from 9-5pm Mon-Fri.. Local phone rates apply (ie. it isn't a mobile phone or premium rate line).Toy Chest was a Which? Web Trader. This scheme was discontinued Jan 2003, but hopefully the standards it created for online trading will be maintained on the world wide web. The Which? Web trader scheme (a free service) had acheived its aim of setting standards for online trading in the UK.COMPLAINTS: If you have any cause for complaint, please email me, Gill Munro, at enquiries@toychest.co.uk. In line with Which? Web trader guidelines, all complaints will be dealt with confidentially, fairly and quickly. We would hope to sort out any issues within days. Customer satisifaction is important to us - as our many emails from happy customers will testify. We are constantly monitoring feedback from our customers and looking for opportunities to improve ourselves!
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Privacy Policy
Toy Chest does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent and we will not pass on your email address to anyone else.The information we will collect about you is: your name, address, phone number, email address, credit/debit card details. To amend/delete this information or any questions/comments about privacy, please email us on enquiries@toychest.co.uk
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Returns Policy
Refunds will be given on faulty goods. Please contact us straight away with details.Returns: Unless an item is faulty the customer will need to pay for the items to be returned. Items need to be in the original packaging and unused.
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